People are at the heart of what Choices Markets does and with this lens, you will lead the Store Team with your creativity, passion for organic and natural products, and a quality driven leadership style. Alongside the Store Manager you will be responsible for team member hiring, development and administration, as well as ensuring the delivery of superior customer service day-in and day-out. As a part of our senior management team, the Assistant Store Manager must live and model our core values while fostering a positive and collaborative work environment. We believe in people first; that must be your priority too.
WHAT YOU’LL BE DOING:
Leadership
- Communicate, represent, and uphold Choices Markets’ Core Values
- Work with the Store Manager to build and sustain a positive work environment of outstanding teamwork, mutual respect, and exceptional morale
- Catching the subtle mannerisms, behaviours, and actions of staff and managing and correcting these with your team by being visible in your store; using your leadership skills to bring out the best in people
- Recognizing and rewarding employees in moments of excellence and providing real time coaching
- Assist in interviewing, hiring, training, developing, and leading staff members in a manner which builds and sustains a high performing team with minimal turnover
- Provide open, consistent, and useful communication to staff regarding storewide & company goals, news, trends, and events
- Be passionate about health and wellness; live the lifestyle
Customer Relationship:
- Providing and promoting customer service standards for a positive shopping experience and customer loyalty
- Assist with influencing and managing the atmosphere and customer experience in your store
- Ensure that every customer experience is outstanding
- Assist with all aspects of store operations and be ready and willing to jump in to help in any department as needed
- Lending a needed hand on cash, grocery, ordering, customer service that is the cornerstone of our leading by example
Entrepreneurship:
- Work with your teams to ensure store merchandising is inviting to customers and drives sales
- Challenge the status quo by bringing forward new ideas and promoting an open and safe place for team members to provide feedback and collaborate
- Assist with and support renovations as needed
Operations:
- Ensuring the store is well merchandised and assisting with building ends/displays to ensure they are maximized
- Observe and determine if policy and procedures are being followed
- Supporting your operations team
- Anticipating department volumes throughout the day, and accordingly direct and relocate staff
- Assume total responsibility for the store in the absence of the store manager
WHAT WE ARE LOOKING FOR:
- 5+ years of experience in a management position
- Experience managing people in a customer service industry is a strong asset
- Post-secondary education in business administration, management, or related field preferred
- Strong technical knowledge using Microsoft Office Suite
- Experience managing budgets and financials
- Demonstrated operational execution skills
- Available for flexible scheduling to meet the needs of the store including mornings, nights, weekends, holidays, and long/unusual hours
- A good sense of humor with the ability to laugh at yourself
- You have an entrepreneurial spirit and enjoy being a part of many aspects of the business during your day-to-day
- You are values driven. You are passionate about being involved in your community and you want to do the right thing for your team members and your customers
- You lead by example and from a place of caring. This comes from your ability to be self-aware and demonstrate a high level of emotional intelligence.
- You are an advocate for holistic wellness and incorporate wellness strategies into your lifestyle
- You have a passion for providing a lasting and meaningful experience for customers and team members
Put your passion into work that matters with a growing, BC-based company, committed to be a better company for our customers, our employees, and the planet. We’ll surround you with a great team and a supportive learning environment where you can grow and thrive.
Choices Markets is an equal opportunity employer and as such we thrive to foster a workplace where individual differences are recognized, appreciated, and respected.
If you are a driven, self-propelled individual, and like the idea of working for a truly local company, please apply today!
