Job Title: Human Resources Manager
Location: Choices Markets Head Office – Surrey, BC
Position Type: Full-Time, Permanent
Direct Report(s): HR Coordinator
Functional Reporting: Pattison Food Group
About Us
We have an exciting opportunity for an experienced, hands-on Human Resources Manager to join the Choices Markets Head Office team in Surrey, BC.
Choices Markets is a community-centered grocery store dedicated to offering exceptional products and personalized service. We are Western Canada’s largest retailer of natural and organic foods and are proud to be a division of the Pattison Food Group. With 11 locations across British Columbia, we are 100% locally owned and proudly Canadian. For over 30 years, we’ve helped our communities make better choices by delivering high-quality, sustainable products and service with heart.
The Opportunity
The Human Resources Manager for Choices Markets will provide full-spectrum HR support to our 11 retail locations. In this role, you’ll be the key point of contact for providing day-to-day HR support, coaching, and guidance to our store and leadership teams. You’ll lead core generalist functions like employee relations, performance management, recruitment, and development, while helping to bring structure and consistency to our HR practices. Working closely with HR partners at Pattison Food Group, you’ll also contribute to larger organizational initiatives, while ensuring the needs of our people at the store level are supported with care and clarity.
Key Responsibilities
- Act as the primary HR partner for all Choices Markets locations, providing practical and timely HR support across the full employee lifecycle.
- Provide coaching and guidance on employee relations, conflict resolution, and performance conversations
- Lead and support recruitment, onboarding, and training programs
- Help improve and maintain consistent HR processes across the banner
- Ensure compliance with employment standards and internal policies
- Support workforce planning, engagement, and retention strategies
- Support internal development and succession efforts by helping leaders identify and grow talent within their teams
- Support various administrative functions, such as policy/procedure development & implementation, employee file maintenance, drafting & delivering communication memos, etc.
- Manage investigations and the resolution of more complex employee relations issues, escalating when appropriate
- Compile and analyze HR Metrics.
- Partner with payroll and operations teams to ensure smooth people processes
- Work closely with the Operations team to provide practical HR guidance and support
- Partner with the Pattison Food Group to align broader strategies and leverage shared resources where possible.
- Other duties, as assigned.
You Bring
- 5+ years of progressive HR experience, including 2+ years in a leadership or advisory role
- A Bachelor’s degree in Human Resources, Business Administration, or related field
- Strong generalist background, with hands-on experience in employee relations, coaching, recruitment, training, and performance management.
- Thorough knowledge of BC employment law and HR best practices.
- Strong technical and analytical skills with experience collecting, organizing, analyzing, and disseminating information with accuracy and efficiency.
- Experience supporting retail, hospitality, or multi-site operations is a strong asset.
- CPHR designation (or in progress) preferred
You Are
- A trusted advisor and people champion with strong interpersonal and communication skills.
- A hands-on doer who thrives in an operational, fast-paced environment.
- Confident in navigating grey areas and offering fair, people-centric solutions.
- Analytical and organized, with the ability to prioritize and manage competing demands.
- Comfortable operating independently while staying aligned with broader team goals.
- Practical, adaptable, and calm under pressure
- Self-aware & empathetic, possessing a high level of Emotional Intelligence (EQ).
- Passionate about bringing a modern, values-based approach to HR.
What We Offer
- Competitive salary range of $83,394 to $104,243 annually based on experience
- Extended health & dental benefits.
- Employee and family assistance program
- Company discounts
- A collaborative and down-to-earth team culture
- The chance to shape and elevate HR across an organization that genuinely values its people.
How to Apply
If you’re a hands-on HR leader who enjoys being close to the work, and you’re ready to help shape the next chapter of HR at Choices, we’d love to hear from you.
